Privacy Policy

Sharix Investment Education Platform

Last Updated: December 2024

1. Introduction

Sharix Investment Education Platform ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for our educational programs, or use our services.

This policy complies with the Indian Personal Data Protection Act 2010 (PDPA), European General Data Protection Regulation (GDPR), and other applicable privacy laws. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Demographic information (age, gender, location)
• Educational and professional background
• Investment experience and risk tolerance
• Financial goals and objectives (for educational purposes)
• Payment information for paid services
• Communication preferences

2.2 Technical Information

• IP address and browser information
• Device information and operating system
• Cookies and tracking technologies
• Website usage data and analytics
• Log files and server data

2.3 Educational Interaction Data

• Course progress and completion rates
• Quiz and assessment results
• Participation in webinars and discussions
• Questions submitted during sessions
• Feedback and survey responses

3. How We Use Your Information

3.1 Educational Services

• Provide access to educational content and courses
• Track your learning progress and personalize content
• Send course materials and updates
• Facilitate interaction with instructors and peers
• Issue certificates of completion

3.2 Communication and Support

• Respond to inquiries and provide customer support
• Send important notifications about our services
• Provide educational newsletters and market insights
• Notify you about new courses and programs

3.3 Platform Improvement

• Analyze usage patterns to improve our services
• Conduct research for educational content development
• Enhance website functionality and user experience
• Perform technical maintenance and security monitoring

3.4 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Protect against fraud and security threats
• Enforce our terms of service and policies
• Respond to legal requests and court orders

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Email delivery and communication services
• Website hosting and technical support
• Analytics and performance monitoring
• Customer support and help desk services

4.2 Legal Requirements

We may disclose information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

5.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure server infrastructure and hosting
• Regular security updates and patches
• Firewall protection and intrusion detection
• Access controls and authentication systems

5.2 Organizational Measures

• Employee training on data protection
• Limited access to personal information
• Regular security audits and assessments
• Incident response procedures
• Data breach notification protocols

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Review how your information is being used

6.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your personal details and preferences
• Modify your communication settings

6.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

6.4 Marketing Communications

• Opt-out of marketing emails and newsletters
• Unsubscribe from promotional communications
• Manage your communication preferences

To exercise these rights, please contact us through the designated channels provided on our website. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

7.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and content

7.2 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie consent banner
• Third-party opt-out tools
• Do Not Track browser signals

8. Third-Party Services

Our website may contain links to third-party services and integrate with external platforms:

8.1 External Links

• Links to financial news websites and market data providers
• Social media platforms and sharing tools
• Partner educational resources and tools
• Payment processors and financial institutions

8.2 Third-Party Analytics

• Google Analytics for website traffic analysis
• Social media analytics and tracking pixels
• Email marketing platform analytics
• Customer support and chat services

9. Data Retention

We retain your personal information for different periods based on the purpose and legal requirements:

9.1 Retention Periods

• Account Information: While your account is active and for 7 years after closure
• Educational Records: Up to 10 years for certification and transcript purposes
• Communication Records: 3 years for customer service and support
• Financial Information: 7 years as required by financial regulations
• Marketing Data: Until you opt-out or withdraw consent
• Technical Data: 2 years for security and analytics purposes

9.2 Data Disposal

When retention periods expire, we securely delete or anonymize your information using industry-standard methods.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India:

10.1 Transfer Safeguards

• Adequate protection standards in destination countries
• Standard contractual clauses with service providers
• Binding corporate rules for international transfers
• Explicit consent for transfers when required

10.2 Common Transfer Destinations

• United States (for cloud hosting and analytics)
• European Union (for payment processing)
• Singapore (for regional data processing)
• Other countries with adequate protection standards

11. Children's Privacy

Our services are designed for adults and are not intended for children under 18 years of age:

• We do not knowingly collect information from children under 18
• Parents should supervise their children's internet activities
• If we discover we have collected information from a child, we will delete it promptly
• Parents may contact us to request removal of their child's information

If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:

12.1 Notification Methods

• Prominent notice on our website
• Email notification to registered users
• In-app notifications for significant changes
• Updated effective date at the top of this policy

12.2 Your Acceptance

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may discontinue using our services.

13. Contact and Complaints

13.1 Data Protection Officer

For privacy-related inquiries, you may contact our Data Protection Officer through the designated channels provided on our website.

13.2 Complaint Procedures

If you have concerns about our privacy practices:

• First, contact us directly through our official channels
• We will investigate and respond within 30 days
• If unsatisfied, you may file a complaint with regulatory authorities
• In India: Personal Data Protection Commission
• In the EU: Your local data protection authority

13.3 Response Timeline

We are committed to addressing your privacy concerns promptly and will respond to requests within the timeframes required by applicable law.

14. Important Legal Information

Governing Law: This Privacy Policy is governed by the laws of India and applicable international privacy regulations.

Severability: If any provision of this policy is found to be unenforceable, the remaining provisions will continue in full force and effect.

Language: This policy is written in English. In case of translation discrepancies, the English version shall prevail.

Compliance: We are committed to complying with all applicable privacy laws, including the Indian Personal Data Protection Act 2010, GDPR, and other relevant regulations.